Frequently Asked Questions
Everything you need to know about your next jewelry obsession.
What materials are your jewelry pieces made from?
We specialize in high-quality materials including 18k Gold Plated Sterling Silver, 925 Sterling Silver, and premium Surgical Steel to ensure durability and a luxury finish for sensitive skin.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK, while international orders can take between 7-14 business days depending on the destination and customs processing.
Can I return earrings or piercing jewelry?
Due to hygiene and safety reasons, we are unable to accept returns or exchanges on any earrings or piercing products unless they are faulty upon arrival.
How should I care for my jewelry to prevent tarnishing?
To keep your pieces shining, avoid contact with perfumes, lotions, and water. Store your jewelry in its original pouch or an airtight container when not in use.
Do you offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Are your earrings sold as singles or pairs?
Many of our cartilage studs and hoops are sold as single units to allow for custom ear curation, while our standard lobe earrings are typically sold as pairs. Please check the product description for details.